Management Commitment

The leadership team at KDM Industries is dedicated to implementing and advancing our quality management system, with this commitment outlined in our quality policy. We ensure that our quality policy is comprehended, executed, and upheld across all levels of the organization through the distribution of printed copies of our quality policy statement and regular management reviews aimed at refining our improvement objectives.

Furthermore, our quality policy and objectives are disseminated and implemented across the organization through individual performance objectives, which are established and assessed during employee performance evaluations.

Managers showcase their dedication to enhancing and refining the quality management system by providing essential resources, participating in internal audits, and actively engaging in continuous improvement initiatives. We prioritize enhancing the effectiveness and efficiency of key quality management system processes.

Customer Focus

KDM Industries is committed to discerning both current and future customer needs, aiming not just to meet their requirements but to exceed their expectations. Management upholds this commitment by consistently focusing on enhancing customer satisfaction, setting and reviewing objectives related to it during management review meetings.

Furthermore, management ensures a thorough understanding and fulfillment of customer requirements. These requirements are carefully comprehended, translated into internal quality standards, and effectively communicated to relevant personnel within the organization.

To continually improve, we monitor and evaluate customer complaints and feedback, identifying opportunities for enhancement. We actively seek additional avenues to engage directly with individual customers, ensuring a tailored approach to address their specific needs and expectations is established and maintained.